Incident Entry Form

Screenshot of the new incident form as seen by the employees and users who do not have access to ITIL or admin features

This form can be easily customized by admin to control what kinds of fields are displayed on the form.

Administrators can create new user defined fields and have ability to control what fields are displayed  on self service portal.

Click on the image to see the full page view.

Incident List view for ITIL User

Screenshot of the incident queue as seen by the  ITIL or admin user

The tabs allow the user to easily find the incidents. 

The due date changes to red if the incident is not closed. If the due date has not reached, the color stays green.

Click on the image to see the full page view.

Problem Edit Form

Screenshot of the problem in the edit view as seen by an user who logs in with the admin role.

This shows all the fields in the problem forms that are grouped in different tabs for ease of use.

Click on the image to see the full page view of the problem edit screen

Custom Fields

Screenshot of the custom fields administration page as seen by an user who logs in with the admin role.

Administrators can create numeric, text, choice, people lookup, date time and checkbox fields very easily and also use drag and drop to order the field display position on the form.

Asset and CI Templates

 This screen shows the list of asset and CI templates that have been set up.

Administrators have the flexibility to define new asset classes and create a set of attributes for the new asset classes or edit existing ones. 

Asset types are based on the templates ( asset class) but the asset types can be customized as well. All the assets and configuration items are fully configurable and the relationships can be managed through the relationship editor.

Email Template Designer

 This screen shows the email template designer tool for incident form.

Administrators have the ability to create new email notification template and dynamically generate the subject and body of the email by merging the fields that are visible on the incident form.

The custom fields are also available for use in the email template designer tool.

Report Builder tool

This screen shows the report builder tool.

Administrators have the flexibility to create reports based on modules such as incident, problem,change.

Reports can be built in tabular or matrix format. The tool allows the user to select the columns for the reports, perform aggregates and create filter criteria. Once the report is created, the report can be run and will be available for export to variety of formats.

Navigation Bar Builder 

 Administrators have the flexibility to define new links on the top navigation bar or completely change th top navigation bar for specific user groups.

This feature allows you to customize the navigation to suit your organization and how best it works with your employees.

Customizing the navigation bar also gives you the ability to add links to help documents, links to related IT applications and other reference documents.