Admin Home Page

Home page of the Service Desk as seen by a user who logs in with the administrator role.
 
Admin has quick links,notifications, search tool and a list of common administration tasks under Administration Options.

Click on the image to see the full view of the home page

Incident Entry Form

Screenshot of the new incident form as seen by the ITIL users and administrations.

This form can be easily customized by admin to control what kinds of fields are displayed on the form.

Administrators can create new user defined fields and have ability to control what fields are displayed  on self service portal.

Click on the image to see the full page view.

Problem Edit Form

Screenshot of the problem in the edit view as seen by an user who logs in with the admin role.

This shows all the fields in the problem forms that are grouped in different tabs for ease of use.

Click on the image to see the full page view of the problem edit screen

SLA Manager

Screenshot of the SLA Management  view as seen by an user who logs in with the admin role.

Administrators can set up business rules for due dates. Administrator can also set up the escalation rules.

Asset Management

Screenshot of the Service asset Management  screen as seen by an user who logs in with the admin role.

 This screen shows the hardware assets. Other service assets are softwareand contracts.

Administrators can set up new asset types, define new  attributes for the different asset types.

Click on the image to view the full page view of the asset management module.